FAQ

Patjud Adventures Safaris – Frequently Asked Questions (FAQ)

1. How do I book a safari or tour?

To book a safari or tour, simply visit our Bookings Page on the website, select the tour or safari you’re interested in, and fill out the booking form. Once we receive your details, we will confirm availability and send you payment instructions. You can book securely online through our payment system or via bank transfer. A deposit or full payment is required to confirm your booking.

2. What is included in the price?

The price of our tours typically includes:

Transportation to and from safari locations (depending on the tour package)

Accommodation (e.g., lodges, campsites)

Meals (typically breakfast, lunch, and dinner)

A licensed safari guide

Park fees and permits (where applicable)

Activities specific to the tour, such as wildlife viewing, hikes, or excursions

For more details on what’s included for a specific tour, please refer to the tour package description on our website or contact us directly.

3. What should I bring on my safari?

Here’s a list of essential items to bring:

Comfortable, breathable clothing (neutral colors are recommended for wildlife viewing)

Sturdy, closed-toe shoes for walking or hiking

Sun protection: sunscreen, sunglasses, hat

A camera or binoculars for wildlife viewing

Personal items: toiletries, medications, and any special equipment (e.g., camera, phone, charger)

A small backpack or bag for day trips

Insect repellent (especially for safaris in tropical regions)

We will send a detailed packing list specific to your tour after you’ve booked.

4. What happens if I need to cancel my booking?

If you need to cancel your booking, please refer to our Cancellation Policy. The amount of refund you receive will depend on how far in advance you cancel. Please note that cancellations made within 7 days of departure are non-refundable. However, we will try to accommodate changes or offer rescheduling options in certain cases.

For more information on cancellations and refunds, visit our Cancellation Policy Page.

5. Is travel insurance required?

While travel insurance is not mandatory, we strongly recommend that all customers purchase comprehensive travel insurance. This insurance should cover trip cancellations, medical emergencies, lost luggage, and other unforeseen circumstances. We cannot be held responsible for any costs that arise from unexpected changes to your travel plans or emergencies.

6. Are the safaris safe?

Yes! Safety is our top priority. Our guides are experienced, licensed, and well-trained in first aid. We follow strict safety protocols during all tours, including guidelines for wildlife viewing and emergency evacuation procedures. We also monitor local conditions closely to ensure that all tours are conducted safely.

That said, safaris and adventure tours inherently carry risks, such as wildlife encounters, rough terrain, and changing weather. We ask that all participants follow our safety guidelines to minimize these risks. Please refer to our Disclaimer for more information on risks and safety.

7. Can children join the safari tours?

Yes, children can participate in our safari tours, but certain age restrictions may apply depending on the tour or activity. For example, some safaris may require participants to be a certain age or physical fitness level for safety reasons. We also offer family-friendly tours with activities suitable for younger travelers.

Please contact us directly to inquire about specific age requirements or child-friendly options.

8. What happens if I don’t show up for my safari?

If you fail to show up for your scheduled tour or safari, unfortunately, no refund will be provided. The full booking amount will be forfeited. We encourage you to contact us as soon as possible if you anticipate a delay or issue with your arrival.

If you need to cancel or reschedule, please refer to our Cancellation Policy for more details.

9. Do I need a visa to travel for a safari?

Depending on your nationality and the destination of your safari, you may need a visa. It’s your responsibility to check the visa requirements for the country where your safari is taking place. We recommend checking with the relevant embassy or consulate before traveling.

If you need assistance with visa requirements or travel documentation, feel free to reach out to us. We can provide guidance for most countries.

10. Can I modify my booking after I’ve confirmed it?

Yes, in most cases, you can modify your booking, but changes are subject to availability and may incur additional charges, especially if the modification occurs within 15 days of departure. To make changes, please contact us as soon as possible, and we’ll do our best to accommodate your request.

For specific details, refer to our Cancellation and Modification Policy.

11. How do I know if my safari is confirmed?

Once you have made your booking and we have received your deposit or full payment, we will send you a booking confirmation email. This will include details about your safari, itinerary, payment status, and any additional information you may need for your trip.

12. Are there any health precautions I need to take before going on a safari?

For certain destinations, you may need to take vaccinations or preventative medications before traveling. Common vaccinations include those for hepatitis, typhoid, yellow fever, and malaria prevention. We recommend consulting with your healthcare provider or a travel clinic for up-to-date health recommendations for the specific country you’ll be visiting.

Additionally, please notify us if you have any medical conditions or dietary restrictions that we need to be aware of prior to your safari.

13. What types of payment do you accept?

We accept payments via:

Credit/debit cards (Visa, MasterCard, American Express)

Bank transfers

Mobile payments (depending on your location)

We require a deposit or full payment to confirm your booking. The remaining balance, if applicable, is due before your tour departs.

14. What is your policy on tipping?

Tipping is not mandatory but is appreciated for excellent service. While tipping is at your discretion, it is common practice to tip your safari guides, drivers, and camp staff. If you’d like guidance on tipping, we can provide recommended amounts based on your safari experience.